Out Return or Exchange Policies

You have 03 days from the date of delivery to claim for the return or exchange if:

• The product is damaged, stained, defected, wrong or incomplete. The product/s must be unused in the original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.
• In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims.
• Exchanges during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
• Due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.

However, we will be unable to process your exchange request if:

• The exchange request is made outside the specified time frame (within 03 days of delivery).
• Product is damaged because of use or has been tampered with.
• Anything is missing from the package including price tags, labels, original packing and order invoice.
• Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.
• Fragrance & Jewelry products are not eligible for return or exchange.
• ZIMZAR doesn’t take responsibility for items purchased from any unauthorized sellers/individuals.

Please Note: In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 03 days of delivery. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.