How can I update or edit my shipping/billing address details?
First login and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.
How do I order online?
To purchase any product on the ZIMZAR, simply click on the item you wish to buy, select the required size/color and click ‘add to cart’. You will a get a pop-up that added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.
How do I know that my order is placed or not?
ZIMZAR uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.
Why does the item in my cart now say it is unavailable?
Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact on the provided number for support if needed.
How secure are my credit card and personal information?
Your security while shopping online with ZIMZAR is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
How long will my order take to be delivered?
Shipping time within Pakistan is 7 working days and for international order shipment time is 14 working days.
Can I add items to the existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
How can I find a specific product I am looking for?
All our products come with a unique product code/name. Simply enter the specific code/name in the search option available on the website and it will help you find the product of your choice. If you do not receive any results, this means the product is not available anymore.
Do you have a size chart?
Yes. Size charts are included on all product detail pages.
How do I know if an item is in stock?
An “In Stock” product will always have an “Add to Cart” button on its page. If your desired size for a product is not present on the page, it means the size is out of stock.
